FAQ

Frequently asked questions

Everything you want to know about The Mossi London hair care kits, ordering and delivery. Can't find your answer? Email us at info@themossi.eu.

1. What is The Mossi London?

The Mossi London is a hair care brand for people dealing with hair loss and for people recovering after a hair transplant. The range includes a shampoo, hair vitamins, ozone-based oils and serums and a dermaroller. Everything is sold as a complete kit, so you have the full routine in one box.

2. Who are the kits for?

The kits are suitable for both men and women who notice thinning hair or hair loss, and for anyone who has had a hair transplant and wants to support the recovery of the scalp and the growth of the transplanted hair. Many hair clinics recommend the kits as part of their aftercare programme.

3. What is the difference between the 2-month kit and the 6-month kit?

Both kits contain the same type of products. The 2-month kit is a good way to start and to see how your hair and scalp respond. The 6-month kit covers a full treatment period, which is what most clinics recommend, so you do not need to re-order halfway.

4. How do I use the kit?

Each kit follows a simple daily routine. You will find the full step-by-step instructions, including how often to use each product, on our Usage Guides page. The guides are available as a PDF in 9 languages.

5. When will I see results?

Every person is different. Some customers notice less shedding in the first weeks. A visible effect on hair thickness and growth usually takes 3 to 6 months of consistent use, because hair grows in cycles. Keep using the products as described and give it time.

6. Can I get temporary shedding or a skin reaction?

A small increase in shedding in the first weeks can happen when the hair cycle resets, and normally settles by itself. Mild redness or tingling of the scalp can also occur at the start. If you get irritation, itching or a rash that does not go away, stop using the product and consult a doctor or pharmacist. Our products are cosmetics and food supplements, not medicines.

7. Can I combine the kit with minoxidil or finasteride?

Many customers use the kit alongside treatment prescribed by their doctor. Because everyone's situation is different, please discuss this with your doctor or hair clinic before combining products. We cannot give medical advice.

8. How do I keep the dermaroller clean and safe?

• Disinfect the roller before and after every use (for example with 70% alcohol) and let it air dry.
• Never share your dermaroller with someone else.
• Do not use it on broken skin, wounds, active acne or an irritated scalp.
• After a hair transplant, only start using the dermaroller when your clinic says it is safe.
• Replace the roller when the needles are worn or bent.

9. What are the delivery times and shipping costs?

• Netherlands, Belgium and Luxembourg: free shipping, delivery in 1-4 business days.
• Other European countries: free shipping on orders from €100 (otherwise €5.95), delivery in 3-7 business days.
• Outside Europe: shipping cost depends on the country, always tracked, delivery in 7-14 business days. Import duties and taxes are paid by the customer.

All prices on our website include VAT. You can pay with iDEAL, Bancontact, credit or debit card, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay.

10. Can I return my order?

Yes. As an EU customer you have 14 days after receiving your order to change your mind. Because these are personal care products, we can only accept products that are unopened and still sealed. Email us at info@themossi.eu with your order number and we will explain the next steps.

11. How do I know my products are genuine?

Buy only from themossi.eu or from a hair clinic that is an authorised partner. EA Cosmetics is the official distributor of The Mossi London in the EU, so every product in our store comes directly from the brand. We cannot guarantee the authenticity of products bought elsewhere.

12. How can I contact you?

Email us at info@themossi.eu or use our contact form. We reply within 1 business day (Monday to Friday).